In this course you will learn the fundamentals of customer service, key customer service skills, how to deal with difficult people, dealing with empathy burnout and more.
Course Description:
This course offers a comprehensive introduction to the fundamentals of customer service. Participants will explore essential customer service skills, including effective communication, problem-solving, and active listening. The curriculum covers strategies for dealing with difficult customers and situations, as well as techniques for managing empathy burnout. By the end of the course, students will be equipped with practical tools and insights to enhance their customer service capabilities and foster positive interactions.
Key Topics:
- Introduction to Customer Service
- Essential Customer Service Skills
- Strategies for Managing Difficult Customers
- Empathy Burnout: Understanding and Coping Mechanisms
- Creating Positive Customer Experiences
Target Audience:
This course is ideal for individuals seeking to improve their customer service skills, whether they are new to the field or looking to refresh their knowledge.